Service

At Integra, we keep critical data center operations running at peak performance, helping our customers maximize uptime, improve efficiency, and preserve resources. With an unmatched service record and deep expertise in building and supporting high-performing, resilient infrastructure, we are the trusted partner across the data center industry for delivering advanced, reliable solutions.

Our commitment begins with expert commissioning coordination and installation management of our clients’ data centers. From there, we provide seamless, ongoing support—ensuring the reliability, scalability, and operational excellence our clients depend on.

Commissioning Coordination & Management

Integra’s exceptional team of experts understands that the transition from designing, building, and delivering data centers to support is important. That’s why we put just as much focus on the coordination and management of the commissioning process as we do all other aspects of our work. The commissioning process ensures that all mission-critical systems—mechanical, electrical, plumbing, cooling, IT, telecommunications, and security—are designed, installed, tested, and operating according to the owner’s requirements.

At Integra, our commission coordination process includes:

  • Planning and Design Review: Integra reviews the project requirements, validates the design intent and system specifications, and helps third-party customer experience (CX) agents develop commissioning plans and checklists specifically tailored to our customers’ needs and their CX programs.
  • L1-L2 Inspections: Throughout the design, procurement, manufacturing, delivery, receipt, and installation process, our CX experts perform strategically scheduled inspections of equipment and ensure quality and compliance adhering to the CX plans.
  • Pre-Functional Testing: Integra verifies that each piece of equipment starts safely and performs at or above expected levels.
  • Functional Performance Testing: The next step is testing how all systems perform under real-world conditions, including failovers and load transfers, followed by integrated system testing to confirm systems work together seamlessly. Our experts from both factories and field support owners and CX agents to ensure zero downtime during L4 FPT and L5 IST.
  • Final Commissioning and Handover: After the final testing, Integra delivers documentation and manuals, and then provides necessary training of on-site staff. After the commissioning is complete, we shift to operations support.

Operations Support

Integra’s comprehensive service and maintenance plans are designed to provide you with peace of mind, knowing that your equipment is in expert hands.

  • Warranty: Our service plan offers a one-year warranty on Integra-manufactured products. This plan combines warranty and field support to protect your critical facility infrastructure equipment.
  • Field Support: Integra’s Field Support Program leverages our knowledge and expertise to cover scheduled and unscheduled services for our critical facility infrastructure equipment. Our factory-certified technicians maintain your equipment according to factory-specified maintenance schedules.
  • Documentation and Reporting: We provide detailed service reports for site visits and maintain minutes and action items for service touchpoints.
Learn More About Our Commissioning and Support Services